Support

Questions, problems, or feedback about BabyEats – First Foods & Allergen Tracker — you'll get a human.

⚠️ This page is app support, not medical help. If you are worried about your baby right now, contact your pediatrician. In an emergency, call your local emergency number.

Contact

Email is the one and only support channel: pixeyo@gmail.com

It helps to include your iOS version, the app version (Settings → About in the app), and what you were doing when the problem appeared. Because the app collects no data, we can't see anything on our side — your description is what we use to troubleshoot.

📖 Most questions are answered in the full usage guide — the complete manual for every feature, from one-tap logging to exports.

Frequently asked questions

How does the 3-Day Rule work — why can't I just mark a food Safe?

Because the gate is the whole point. A food's status is derived purely from your logged tastes: it reaches Safe only after tastes on 3 distinct calendar days with no reaction. Tapping a tile logs today's taste — at most one per calendar day — so the day count advances by the calendar, not by taps, and "3 days" is genuine. There is deliberately no manual override: taps can never fast-forward a food to Safe. It's a logging discipline that keeps a window open for delayed reactions, not a medical guarantee — your pediatrician's advice always outranks the grid.

How do I log a reaction?

Deliberately — never by accident. Touch & hold the food's tile to open its detail sheet, then tap Log a reaction: pick the symptoms (hives / rash, vomiting, breathing, other) and add an optional note. A reaction can be logged any time and freezes the food at red; Undo last entry reverses a mistaken log. And the standing rule: if you're worried about a reaction right now, call your pediatrician or your local emergency number first — log afterwards.

What are the widgets and Reaction Watch? (Pro)

Home and Lock-Screen widgets show what's mid-test and let you log today's taste with one tap, straight from the Home Screen. Reaction Watch is a Live Activity: a quiet 2-hour Lock-Screen timer after a new taste while you watch for a reaction — logging stays in the app. Both are part of BabyEats Pro, a one-time $12.99 purchase with Family Sharing — no subscription.

I bought Pro on one device — how do I get it on another?

Open the app on the other device (signed into the same Apple ID, or a Family Sharing member's) and tap Restore Purchases on the Pro screen. Purchases are handled by Apple; refunds also go through Apple via reportaproblem.apple.com. If Pro is refunded, the app downgrades but never deletes your data.

Can I use the app in my language?

BabyEats is fully translated into English, Romanian, French, Italian, German, and Spanish. It follows your iPhone's language automatically, and you can change it any time in Settings → Language — the change applies right away, including widgets and reminders.

How do I export my log, back it up, or move it to a new phone?

Everything lives in Settings → Backup & Export. Free: share a plain-text summary, a spreadsheet (CSV), or export the JSON backup file; Import backup file restores that JSON on a new device or after a reinstall. Pro adds the PDF pediatrician report — a clean summary to share at your next check-up. Your data stays on your device, so export or back up regularly.

Where is my data? Can you recover it for me?

Your log lives only on your device — there is no account and no server, so we have no copy and cannot recover data remotely. Deleting the app deletes the log. To keep your own archive, use the free JSON backup export (Settings → Backup & Export) and re-import it any time. See the privacy policy.

Does the app work offline?

Yes — completely. Logging tastes, the 3-Day Rule, reaction logging, the emergency guide, widgets, reminders, and exports all work with no internet connection. Only the App Store purchase flow itself needs a connection, and Apple handles that.

I found wrong or unclear wording in the app's health copy.

Please report it — seriously. The emergency gagging-vs-choking guide and the safety texts are based on AAP / NHS guidance (reviewed June 2026), and reports about that copy are treated as top-priority bugs. Email pixeyo@gmail.com.

Feature requests?

Welcome at pixeyo@gmail.com. One standing boundary: requests for the app to diagnose allergies, predict reactions, or let a tap skip the 3-day gate will be declined — that line is permanent, by design.

The full manual

The BabyEats Guide covers everything in depth: getting started, what Untested / Day 1–3 / Safe / Reaction mean, one-tap taste logging, the 3-Day Rule, logging a reaction, the Big-9 allergens, the gagging-vs-choking emergency guide, widgets & Reaction Watch, Insights, reminders, exports, and Pro.